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customer service

Frequently asked questions

BUYING ONLINE IS SIMPLE AND EASY

  • How do I purchase a Manfrotto product?
    For online purchases, each product has an “Add to Cart” option, which allows you to place items into the cart for purchasing. In the unlikely event that we do not carry or have stock of an item you need, check out our "Find a Store" locator. This tool allows you to easily locate an Authorized Manfrotto dealer close to you, and contact them for stock availability.
  • Who’s KIBO?
    Manfrotto uses a company called KIBO to process order payments placed at Manfrotto.us. KIBO is the order-processing partner of more than 800 branded manufacturers and large retailers. KIBO handles order related communications and customer service for consumers on behalf of the brands and retailers that they represent.
    KIBO process the payments of our order placed on our website and passes them to Manfrotto or Manfrotto retailers who will ship your order to you.
    You order may be fulfilled directly by us or by an authorized Manfrotto fulfilling partner.
  • What are your hours of operation?
    We are here for you each and every business day, Monday through Friday 8:30AM to 5:00PM.
  • How can I pre-order a product?
    You can pre-order products which have been highlighted as pre-order with a specific label in the Product detail page. They will be shipped to your address as soon as they are available and in stock.
    If your order includes products that are already in stock and pre-order items, the products will be shipped all together on the latest expected date. You will receive a confirmation e-mail as soon as we ship your parcel.
  • How can I contact you for customer support?
    For questions related to placed orders you can contact KIBO, our order processing partner, at 877-412-7467.
    Outside of business hours you can complete our "Contact Us" form and our team will aim to respond to your enquiry within 24 hours of their return.
  • Where can I find some help to buy the product that fits my need?
    We provide product guides & advice from our experts for all our products on Manfrottto.us.
    You can find them in our Shopping Assistant section of the site: www.manfrotto.us/shopping-assistant
  • How do I redeem a promo code?
    If you have a promo code, you can use it at the checkout, in the promo box placed on the upper right-hand side of the page.
  • Can I place order on phone or via email?
    We do not accept orders via telephone or email.

MY ACCOUNT

  • Do I need an account to place orders at manfrotto.us?
    You do not need to register to place orders; you can check out as a guest.
  • Should I create an account on the Manfrotto website?
    You do not need to register to place orders, but by creating an account, you can maximize your shopping experience and make the most of the site adding convenience. In addition, certain features and benefits of our website are only available if have registered.
    Examples of just some of those great benefits include the ability to maintain an address book for easy shipping to different addresses; the ability to create and manage your wish list and tracking your order history.
  • What do I do if I have forgotten my password?
    If you have forgotten your account password, please click on the Forgot your Password link during the sign-in process. You will be instructed to reset your password via a reset password email sent to the email address used when registering your account.
  • Can I see my order history on Manfrotto.us?
    You must have a registered account to see your order history.
    It is displayed in your online account. The orders displayed here are only the ones made after registering for an account.
  • Is my personal information secure?
    Please be assured that your personal information is kept private.
    For further details, please visit our Privacy Policy;

PAYMENTS

SHIPMENT & DELIVERY

2-5 Business Days – FREE
2 Day Delivery - $19.99
Overnight Delivery - $24.99
*working days

  • How much will the delivery cost & how long will it take?
    Manfrotto.us provides the following delivery methods:
    Standard Delivery, 2-5 business days, FREE
    2 Day* Delivery, $19.99
    Overnight* Delivery, $24.99
    *Monday – Thursday on orders placed before 12PM. This excludes public and bank holidays.
  • Why has my order not been shipped/delivered?
    There are a few reasons that can keep us from being able to ship your order.
    Here are a few possible causes:
    • The product(s) you ordered are out of stock or discontinued.
    • You live in a remote area and we cannot deliver there.
    • You specified an incorrect delivery address.
    • A payment issue might have occurred when you placed the order.
  • Who is going to deliver my order?
    We use FEDEX for all our website orders.
    Please note that for our delivery service, a signature will be required. If you are unavailable when the courier attempts to deliver, the courier will rearrange delivery and you will be notified via the contact information you have provided for this purpose.
  • Do you deliver outside of the US?
    Merchandise ordered on manfrotto.us can ONLY be shipped to addresses in the US.
  • Can I have products shipped to P.O. Boxes or military bases?
    Orders cannot be shipped to P.O. boxes or military bases.
  • Can I select the date and time for delivery?
    We do not support this service; we recommend that someone is present at the address specified for delivery.
  • Do you ship to multiple addresses?
    We do not provide this service.
    Please place separate orders for each shipping address.

RETURNS & REFUNDS

If you are not happy with your purchase, you can return a product within 30 days and we will happily refund the purchase price.

It is easy to return a product. To return a product you will need to obtain a Return Authorization number (RMA).
Kibo Commerce, our order processing and consumer support partner will provide you the Return Authorization number (RMA) and you can contact them at 877-412-7467.

  • How do I return a product?
    It is easy to return a product. To return a product you will need to obtain a Return Authorization number (RMA). Kibo Commerce, our order processing and consumer support partner will provide you the Return Authorization number (RMA) and you can contact them at 877-412-7467.
  • What’s the return policy?
    If you have already received the product, you must return the product as soon as possible to the address provided by KIBO, in any event, within 30 days of Delivery. The details of where to return the product will be set out in the Returns Document. You are responsible for the cost of returning the product using a suitable tracked and insured shipment method.
    If the KIBO Supplier does not receive the product back, we may arrange for collection of the product from your delivery address at your cost.

WARRANTY INQUIRIES

All new goods supplied through our web site are warranted free from defects. The statutory warranty rights apply.

Other information

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